GLOBAL PRIVACY AND SECURITY POLICY

COMMITMENT TO THE PROTECTION OF YOUR PERSONAL INFORMATION

As part of our commitment to an efficient and personalized Internet experience, all establishments within our group have adopted an online privacy and security policy. This policy details the collection of information via our websites and mobile devices, the use of this data, and the measures taken to secure personally identifiable information. It also covers our practices regarding the collection of information from other sources, such as verbal or written communications collected in our facilities.

Information gathering

We limit the collection of personal information to that which is strictly necessary for specific purposes. When making reservations or purchases at our affiliated establishments, we may collect the following information:

  • Name
  • Address, city, province, state, country, postal code
  • Spoken language
  • E-mail address
  • Phone number
  • Type
  • Credit card
  • Booking details and information provided to the hotel upon check-in or check-out

USE OF INFORMATION

This information is used primarily to identify you, to communicate with you when necessary, to personalize our services, and to facilitate transactions. Secondarily, this data allows us to conduct market research, improve our online services, our website, and our promotional activities. By making a reservation or purchase, you implicitly consent to the addition of your e-mail address to our mailing list. You always have the option of opting out of our marketing communications by contacting us by phone or e-mail at info@aubergedesiles.com.

INFORMATION PROTECTION

We implement industry-standard physical, electronic and operational measures to prevent the loss, theft, unauthorized access, disclosure or use of your personal information. In accordance with PCI standards, we encrypt personal information, including payment card numbers, and restrict access to this data to employees who require such information for their respective functions.

You can usually set your browser not to accept cookies or to alert you when a cookie is being sent, giving you the chance to decide whether to accept it. Not accepting cookies will affect your ability to conduct certain transactions and use certain features on the Group's sites.

ACCESS TO INFORMATION

You have the right, in accordance with the law, to access, update or delete your personal information by contacting us by e-mail at info@aubergedesiles.com. However, technical or legal constraints may result in certain information being stored in back-up systems or log files, even after a request for deletion has been made. Reservations and changes to reservations by third parties If a third party attempts to make a reservation on your behalf, we consider that this is done with your consent. The information provided by the third party is subject to this policy. Similarly, if a third party modifies your reservation with information in their possession, we will consider that you have authorized this modification.

"COOKIES" AND SIMILAR TECHNOLOGIES

Our websites, mobile applications and e-mails use "cookies" and other data processing technologies to enhance your online experience. You can set your browser to refuse cookies, but this may limit certain site features. We do not use cookies to collect personal data not provided voluntarily.

DO NOT FOLLOW" SIGNALS

Some web browsers have a "Do Not Track" signal which is a field in the HTTP header that indicates your preference in terms of tracking or usage from one site to another. At this time, we do not recognize these signals; however, we do allow you to exercise choice over the information collected by allowing you to adjust your browser's cookie settings.

GOOGLE ANALYTICS

Our website uses Google Analytics to analyze site usage. You may refuse the use of cookies by adjusting your browser settings. For more information on Google's privacy policy, please visit https://support.google.com/analytics/answer/6004245.

QUESTIONS

If you have any questions or requests concerning your personal information, please contact us at info@aubergedesiles.com.